Support
Get help with bookings, payments, check-in, trip changes, or your account.
Where is my booking confirmation?
Sign in to the account you used to book and open your flights. Select the trip to see its current status, itinerary, booking reference, and ticket numbers when available. Check the confirmation email associated with your booking too.
A pending booking is still being confirmed. A Rift tracking reference is different from an airline booking reference. Use the airline reference or e-ticket number shown in your trip when looking up a reservation with the airline. A trip with separate airline reservations can have more than one reference.
My card shows a payment, but the booking is pending.
A card authorization or charge does not by itself confirm that an airline ticket has been issued. Check the booking status in Rift before making another purchase. If the outcome is unclear, contact support so the booking and payment can be checked together.
Include the booking reference if one is available, the route, travel dates, and what the app shows. Do not send your full card number, security code, account password, or sign-in code by email.
How do I change a flight or traveler details?
Open the booked flight and use its change or help options. Available changes depend on the airline and ticket rules; a new fare and fees may apply. Review the proposed itinerary and total cost before confirming a change.
If Rift directs you to manage the booking with the airline, use the airline reference provided in the trip. For a name correction or another change you cannot complete there, contact support with the booking reference and the correction you need.
How do cancellations and refunds work?
Open the flight to check its cancellation options. For a flight booked directly with the airline, cancel with that airline using its booking reference. The airline determines the fees and refund eligibility; Rift cannot cancel or refund that booking.
For other bookings, review the available cancellation quote and refund amount before confirming. Refund eligibility depends on the ticket and supplier rules. A cancellation or refund request marked pending is not a completed cancellation or an issued refund. If the amount or outcome is unclear, contact support before trying again.
How do I check in and find my boarding pass?
Open your flight for its check-in status and any available boarding pass. Auto Check-in can be managed in your account settings. If check-in is not complete, follow the airline’s instructions using the airline reference or e-ticket number shown for that flight.
Some trips need an airline document check or airport check-in. Confirm the airline’s check-in and boarding deadlines directly, especially when departure is approaching.
What should I include when contacting support?
Email support@rift.co with the email or phone number associated with your Rift account, your booking reference if available, route, travel dates, and a short description of the issue. Mention an upcoming departure and any error message you see. If you include a screenshot, hide payment credentials and identity documents.
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